Contact Vivid Pods

Contact Vivid Pods and a member of our team will be on hand to provide you with further information about our products and services, answer any questions you may have and help you to create the perfect garden room solution for your home and lifestyle.

Call: 0117 990 2402

Whatsapp: 0117 990 2402


Unit 9, Short Way,
Thornbury, Bristol BS35 3UT
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Garden Room Project Enquiry

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Frequently Asked Questions

Answers to the most popular questions, including setup, electricity installation, finish, permits and guarantee on our range of garden office rooms and lodges.

What areas of the country do you cover?

Vivid Pods install garden rooms, studios and offices nationwide across the whole of the UK.

How long does installation take?

On-site build times vary depending on range and specification. Our fully trained, professional and highly skilled fitting teams thrive on attention to detail.They will ensure they leave your garden in good order and the garden room will be thoroughly cleaned on completion. On the day of handover our dedicated team will complete a final walk around, and all relevant certification will be emailed through on payment on the final invoice.

What guarantee do you provide?

Vivid Pods come with a 10-year structural guarantee, a 20 year EPDM guarantee.

Our windows and door frames come with a 10 year product guarantee against discolouration, warping and cracking. Our windows and glazing come with a 5 year guarantee.

Vivid Pods are built to modern house building standards so you can enjoy your garden room safe in the knowledge that it’s built to last.

*Guarantee description outlined in our T&C with approval of project

What are your payment terms?

1. When an order is placed T&C are agreed and electronically signed then a 50% payment is required to book your dedicated build slot, order all necessary materials including off-site construction of your studio and installation of foundations.

2. A payment of 30% is required on completion of the studio structure.

3. A payment of 20% minus £500 is required on completion of internal and external finishes.

4. The remaining £500 is paid on practical completion of decoration and handover.

Handover to be completed by client & Vivid site representative.

Electrical certificate and aftercare PDF emailed to client.

What is included in the price?

Our prices include VAT and the full price of installation including standard concrete pier foundations (subject to a site survey), electrical connection cost to mains (up to 20m-fees apply over 20m and subject to a site survey).

Are any additional costs incurred?

Quoted for separately will be location costs (applicable over 60miles) skip hire, mains connection over 20m, trenches, site clearance.

Do you include electrical connection?

Included in our cost is the main electrical connection from your house consumer unit to your new garden office run in (SWA) steel wire armoured cabling up to 20m (this does not include any trenches dug that maybe required) *conditions apply.

*Trenches can be dug for a pre agreed cost if required (please discuss prior to site start date) conditions apply and a pre site visit is normally required.

It’s a legal requirement that a qualified electrician undertakes any domestic electrical work including the connection of the electrics in your garden room to your home’s main supply, we offer a full turnkey service for added piece of mind and to limit the need to use any other trades for a quicker turnaround.

Do your garden rooms have internet connection?

We have various solutions available to provide internet connectivity to your garden studio, please call to discuss various options available.

What are the decoration options?

All of our Vivid Pods are decorated white as standard.

What foundations do you use?

We use a concrete pier foundation system which lets us construct on all levels of existing ground. The base and frame is then constructed using a timber construction method.

Are garden rooms warm enough year round?

All of our garden studios are very well insulated and thermally efficient insulated. Vivid Pods are comfortable to use 365 days a year whatever the weather outside.

What sizes do your garden rooms come in?

Our garden rooms start at 1.8m x 2.4m for the popular EcoPOD, we have a flexible design approach and can build to pretty much any size. Please discuss if you are interested in our bespoke design service. Our designs help to minimise the overall building footprint while utilising the available internal space.

Can you create a bespoke garden room?

All our garden rooms have been professionally designed. Whilst we have a range of designs and styles many of our clients enquire if it's possible to make changes to the designs.

This is not a problem and we offer this service free of charge. We understand there is a multitude of uses and requirements for our Vivid Garden Pods and we are determined to create the best possible solution for our clients' needs.

Are your garden rooms heated?

All of our garden buildings come with one or two wall-mounted glass 1kw panel heaters as standard depending on specification. Other options available are; Underfloor heating, Air Conditioning.

Do I need planning permission for my garden room?

Our garden rooms normally do not require planning permission as they fall within permitted development guidelines. To be accepted as an ‘outbuilding’ under the guidelines it should not contain sleeping accommodation and should be no higher than 2.5 metres. Our garden rooms are built to comply with permitted development as long as certain criteria are met. If you do require planning permission we can help.

How should I prepare my site area?

Before foundations can be installed please ensure that the chosen site is free of trees, branches and plants that could restrict access. Any pipework that needs to be installed for water or sewerage should be carried out at this point.

*We can clear sites for a pre-agreed price if required (please discuss prior to site start date).

What space do you require around the garden room?

Vivid Pods that are less than 15m² internal in size will need a minimum of 400-500mm from the external walls of the building to any boundary, this also helps with ease of installation and future maintenance, greater than 15m² (internally) require up to 1m gap from the property boundary in order to comply with current regulations.

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